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Privacy & Terms

Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply the products (Products) listed on our website www.mrhughs.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. By ordering Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please check the box marked “I Accept” on the checkout page if you accept them. If you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

1. Information about us

1.1 We operate the website www.mrhughs.co.uk. We are Larchwood Foods Limited trading as Mr Hugh’s, a company registered in England and Wales under company number 07228298. Our registered office and main trading address is at Hall Farm, Swaffham Road, Fincham, King’s Lynn, Norfolk, PE33 9DQ. Our VAT number is 100187465.

2. Delivery Addresses

If you wish to place an order for Goods to be despatched to addresses in the United Kingdom, Channel Islands and Isle of Man (British Isles) then please place an order through our site. If you wish to order goods to be despatched to addresses outside of the British Isles then please email or telephone us to discuss your order.

3. Your Status

By placing an order through our site, you warrant that:
a) you are legally capable of entering into binding contracts;
b) you are at least 18 years old; and
c) the Goods are to be despatched to an address within the British Isles.

4. How the Contract Is Formed Between You and Us

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. Buying Products on our Site

5.1 We are entitled to refuse any order placed by you. We may also refuse orders in other circumstances without being required to give any reason to you.
5.2 You undertake that all details you provide to us for the purpose of purchasing Products are correct and, that the credit or debit card which you use is your own.

6. Consumer Rights

6.1 You may cancel a Contract at any time within fourteen (14) working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).
6.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession and if you wish to return the Products you must not open them and must return them in the packaging in which they were delivered. If you fail to comply with this obligation, we may have a right of action against you for compensation.
6.3 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

7. Availability and Delivery

7.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of order, unless there are exceptional circumstances.
7.2 If the Product you ordered is unavailable for delivery within thirty (30) days of the date of order, we will notify you by email and offer you a refund.
7.3 Any times or dates stated on our website for delivery on the shipping and returns page are estimates only. We will dispatch the Products within 3 working days of the date on which payment for your order is processed and if we are not able to do this we will contact you. Timescales for delivery will depend upon the delivery option selected by you. We will make all reasonable effort to deliver Products within the times specified, but we do not accept liability for any failure to deliver within that time. Once your order has been received you must check your Products for accuracy, and notify us of any discrepancies or damage within 5 working days.

8. Non-delivery of Products

8.1 If your order is not received within 3 working days of the estimated delivery date as stated in the Dispatch Confirmation then you should notify us by telephone or email with your order number. We will note that the order has not been delivered and resend the Product to you.

9. Price and Payment

9.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
9.2 The prices for all Products are exclusive of the cost of delivery by carrier. All prices are inclusive of VAT (where chargeable).
9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
9.6 Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we dispatch your order.

10. Our Refunds Policy

10.1 If you return a Product to us:
a) because you have cancelled the Contract between us within the fourteen(14)-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
b) for any other reason (for instance, because you consider that the Product is damaged or faulty), we will either ask you to return the Product to us for examination or to supply us with a photograph of the damaged Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11. Liability

11.1 We promise that for any Product you purchase from our site:
a) we have the right to sell the Product to you;
b) the Product will correspond with the description we have given to you;
c) the Product will be of satisfactory quality; and
d) the Product will be fit for its purpose, if you have notified us in writing of the purpose for which you require the Product prior to placing the order.
11.2 We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to any products (including without limitation the Products), our site or any information or service provided through our site.
11.3 Subject to clause 11.2, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 11.4, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
11.4 Subject to clause 11.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
a) loss of income or revenue;
b) loss of business;
c) loss of profits;
d) loss of anticipated savings;
e) loss of data; or
f) waste of management or office time.
However, this clause 11.4 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 11.4.
11.5 Nothing in this agreement excludes or limits our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation;
c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
d) defective products under the Consumer Protection Act 1987;
f) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

12. Content

12.1 We will try to make our site available but cannot guarantee that our site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.
12.2 We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis.
12.3 Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use.

13. Copyright

The contents of our website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Larchwood Foods, its affiliates or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with Larchwood Foods or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website except where expressly invited to do so by us.

14. Written Communications

Consumer protection legislation requires that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. Notices

All notices given by you to us must be given to Larchwood Foods Limited trading as Mr Hugh’s at Hall Farm, Swaffham Road, Fincham, King’s Lynn, Norfolk, PE33 9DQ or hugh@mrhughs.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16. Transfer of Rights and Obligations

16.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. Events outside our Control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
17.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. Waiver

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.

19. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

20. Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

21. Our Right to Vary these Terms and Conditions

21.1 We have the right to revise and amend these terms and conditions from time to time.
21.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen (14) working days of receipt by you of the Products).

22. Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

  1. Purpose of this policy:

Larchwood Foods ltd, Maurice Mason ltd, and Mr Hugh’s website is committed to protecting the privacy and security of your personal information.

The purpose of this privacy notice is to inform about the way we will collect and use any personal information that you supply to us, during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR)

It applies to all Customers and Potential Customers.

Larchwood foods ltd, Maurice Mason ltd, & Mr Hugh’s website of Hall Farm, Fincham, Kings Lynn, Norfolk, PE33 9DQ is a “data controller” This means that we are responsible for deciding how we hold and use personal information about you. We are required under the data protection legislation to notify you of the information contained in this privacy notice.

This notice applies to current and potential customers that we have business dealings with. This notice does not form part of any contract to provide goods or services. We may update this notice at any time but if we do so, we will provide you with an up dated copy of this notice as soon as reasonably practical.

It is important that you read and retain this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information and what your rights are under the data protection legislation.

  1. Data Protection Principles:

We will comply with Date Protection law, which requires that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept only as long as necessary for the purposes we have told you about.
  6. Kept securely

 

  1. The kind of information we hold about you

Personal data, or personal information, means any information about the individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We will collect, store, and use the following categories of personal information about you:

.  Personal contact details such as Name, Title, Address, Telephone number and Personal E-Mail Addresses.

  1. How is your personal information collected

We collect personal information about customers from contact relating to the purchase of products, services or quotations from us.

  1. How we will use information about you

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  1. Where we need to perform the contract we have entered into with you.
  2. Where we need to comply with a legal obligation.
  3. Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do mot override those interests.
  4. To provide quotations for the proposed purchase of products or services from us, or to sell products to you.

We may also use your personal information in the following situations, which are likely to be rare:

  1. Where we need to protect your interest (or someone else’s interest).
  2. Where it is needed in the public interest or for official purposes.

 

  1. Situations in which we will use your personal information

We need the categories of information in the list above (see paragraph 5) primarily to allow us to perform our contract with you and to enable us to comply with legal obligations, as per Article 6 (c) of the official GDPR regulations. In some cases we may use your personal information to pursue legitimate interests of our own or third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.

  1. To provide quotations to you and to provide you with products or services following an order from you.
  2. To provide you with a warranty and after sales support.
  3. Business management and planning, including accounting and auditing.

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your information.

  1. If you fail to provide information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, provide you with quotations or provide you with products or services.

  1. Change of purpose

We will only use your personal information for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so.

Please not that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. How we use particularly sensitive personal information

“Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data. We may process special categories of personal information in the following circumstances:

  1. In limited circumstances, with your explicit written consent.

 

  1. Our obligation as a supplier

We will use your particularly sensitive personal information in the following ways:

  1. It is unlikely we will need to process particularly sensitive information concerning you. If we do need to we will ensure you know the reason for processing the information and, unless we are required by law to process the information, we will gain your consent to process.

 

  1. Do we need your consent?

We do not need your consent to carry out legitimate business activities. We do need your consent to allow us to hold your information to be used for future business activities. You do not have to agree to your information being held.

  1. Data sharing

We may have to share your data with third parties but if we do require third parties to respect the security of your data and treat in in accordance with the law

It is unlikely that we will have to transfer your personal information outside of the EU, but if we do, you can expect a similar degree of protection in respect of your personal information.

  1. Why might you share my personal information with third parties?

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest to do so.

  1. Which third-party service providers may process my personal information?

“Third parties” including third-party service providers such as transport companies for the purpose of delivering our products, or finance companies if we pass your details to them when you are raising finance to purchase goods from us.

How secure is my information with third party service providers?

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

  1. Data security

We have put in place measures to protect the security of your information. Details of these measures are available on request.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep is secure.

We have put into place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal information to those employees, agent’s contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are duty of confidentiality. Details of these measures may be obtained from Linda Auker.

We have put in place procedures to deal with suspected security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. 

DATA RENTENTION        

  1. How long will you use my information for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting , or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements. In the case of current customers, we will hold your personal information for a period of 2 years, plusthe current trading year, following your last purchase from us, in order to allow us a timescale to provide and necessary warranty and after-sales support.

In the case of potential customers, where a quotation has been provided but there has been no sale, we will only hold your information for 18 months to allow the quotation to remain ‘live’ into a second trading year.

Following this retention period we will anonymise your customer record so that no personal information is retained. We will retain only information about your organisation and will destroy all personal information in accordance with the applicable laws and regulations, unless we have obtained your Explicit Consent to continue to hold your personal details.

RIGHTS OF ACCESS, CORRECTION, ERASURE AND RESTRICTION

  1. YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal information we hold about you is accurate and correct. Please keep us informed if your personal information changes during your working relationship with us.

  1. Your right in connection with personal information

Under certain circumstances, by law you have the right to:

  1. Request access to your personal information (commonly known as a “data subject access request”) this enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  2. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you is correct.
  3. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  1. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  2. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  3. Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy if your personal information to another party, please contact us using the following details:

. Write to Larchwood Foods ltd,  Maurice Mason ltd, or Mr Hugh’s, Hall Farm, Fincham, Kings Lynn, Norfolk PE33 9DQ

. Email us at linda@larchwoodfoods.co.uk or

. Telephone us on 01366 347210

There are exceptions to these rights. Access may be denied if making the information available would reveal information about another person or if we are legally prevented from disclosing the information.

You have the right to make a complaint to the Information Commissioners Office or seek a remedy through the courts if you feel your rights have been breached.

  1. No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

  1. What we may need from you

We may need to request specific information from you to help us confirm your identity and ensue your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to it.

  1. Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact us using the following details:

. Write to us at Hall Farm, Kings Lynn, Norfolk PE33 9DQ

. Email us at linda@larchwoodfoods.co.uk

. Telephone us on 01366 347210

Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

  1. Data Protection Manager

We have appointed a data Protection Manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact Linda Auker. You have the right to make a complaint at any time to the Information Commissioners Office (ICO), the UK supervisory authority for data protection issues.

  1. Changes to this privacy notice

We reserve the right to update this policy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.

 

                                 

 

                                                                                                                                               

 

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